How to donate to a fundraiser with JazzCash or EasyPaisa

The steps

• Open the fundraiser and choose an amount. You can give anonymously; your name is then hidden from the public donor list and from the organiser, though our administrators can still see who gave.
• Choose JazzCash or EasyPaisa and enter the mobile number registered to that wallet (the 03xx number). Your name and email are optional.
• Press donate once. Your wallet app, or a prompt on your phone, will ask you to approve the payment. Approve it there.
• Wait on the page. Most payments are confirmed within a minute or two, and the page updates itself when confirmation arrives; some are settled by a reconciliation cycle that can take up to 15 minutes. The page checks for about a minute and a half, then offers a Check again button.
• Do not press donate again, and do not approve a second prompt. Paying twice is the most common mistake, and the page warns you about it.

What "pending" means

Between your approval and the confirmation, the donation is pending. That is normal. Our server does not count a donation until the payment gateway confirms it, so the amount on the page will move only when the money has actually left your wallet. Confirmation usually takes a minute or two and at most about 15 minutes; if it is delayed, we check again automatically in the background. If a donation is genuinely stuck, contact us with the fundraiser name, the amount and the time, and we will look it up.

Security and what we never ask for

• We never ask for your wallet PIN, your CNIC number or a one-time code by message or phone. Approval happens only inside your own wallet app.
• Payments are processed by RapidGateway, a Pakistani payment gateway that connects JazzCash and EasyPaisa; the gateway confirms each payment to us with a signed notification.
• Your donation record is stored with the fundraiser. If you gave anonymously, your name is not shown publicly.

Fees, receipts and refunds

Our fee schedule is not yet published. Any fee that applies is shown at checkout before you confirm, and your wallet operator may apply its own charge as it does for any payment. Refunds are handled case by case; the Help page explains how to ask and what to include.

Questions people ask

Can I donate with a bank card or from abroad?

Not yet. Donations are made through JazzCash and EasyPaisa, which need a Pakistani wallet. Card payments will be announced on the Help page when they are available.

Is there a minimum donation?

The platform does not publish a minimum; any positive amount your wallet allows can be sent. Give what you are comfortable giving.

I approved the payment but the page still says pending. Did it work?

Usually yes, and the page will update within a minute or two; a few payments take up to about 15 minutes to settle. Do not pay again. If it stays pending after that, contact us with the details and we will check with the gateway.

Can I give Zakat through a fundraiser?

Some organisers place their fundraiser under the Zakat category. The platform does not assess or certify whether a case is Zakat-eligible; that judgement is yours.